Telecommunications are right up there with computer systems when it comes to business essentials. More than simply a phone connection, telecom providers today offer internet connectivity as well as an array of options that, if combined properly, can enhance your market position and your customer relationships. Given the importance and the potential advantages that telecoms can offer to your business, it can seem logical to make your connections with one of the telecom giants-those companies that we see on billboards and television commercials. However, while many large telecommunications companies have the resources to provide great products, they tend to put their core operations in a few large cities to achieve efficiencies for themselves. Unless you are located in one of those large cities, they are not likely to have teams close to you. As a customer, you are not likely to receive personalized service, and you may see unwelcome glitches in service reliability. In evaluating telecom providers, be sure to consider local companies. Local telecom providers can offer three key advantages that are beyond a giant's grasp:
1. Real personalized service. Your business's account won't get passed from department to department, and you are likely to speak to the same person every time you need assistance. Your telecom representative will get to know you and your particular needs, which will pay off in countless ways.
2. More flexibility. Local providers are small, and small means agile. You will find much more "elbow room" with a local telecom in terms of designing a package with features tailored to your business.
3. Support for the local economy. Buying local keeps the money in the neighborhood and benefits the closer community.
How would your business be impacted if your telephone or internet service was down for 15 minutes? How about an hour? A day?
Whatever the size of your business, it is essential to have a telecom provider in your corner that provides consistently reliable service, a dedicated and personal customers service, and a robust range of offerings and packages that will grow with you.
Visit www.iM1.com for more information.
